FAQ & Policies

Find the most frequently asked questions below.


We do not offer refunds after the order has been placed due to the nature of the hygienic product.

Wrong address:

You can make changes to the mailing address and your email address if they are incorrect.

Damaged, defective or missing items:

If your product(s) are damaged, defective, or missing: Please send an email to CustomerService@ExtraHaire.com

submit photo images of your package, as well as the contents that are damaged/defective. If you are missing an item, submit an image of the items that you did receive.

If my hair grew an inch every time I got asked this question...I'd be Rapunzel, I promise you! LOLOur products are made with ingredients that stimulate growth and promote healthy hair, but we can't guarantee results. Hair growth can vary by a person's hair care regimen, eating habits, styling choices, genetics, heat application, stress levels, Etc. Theres just too many factors involved! What we CAN guarantee is that our products have healthy ingredients that will increase your chances at growth and make your hair journey a lot easier.

It doesn't even matter. All our products are for all textures and hair types.

All our products have the ingredients, instructions, and recommend usage listed on the labels but if anything is unclear, feel free to reach out to us at anytime. We're chatty asf and would love nothing more than for you to have the answers to all your questions. Don't be shy...We reply!

You can expect to see growth as soon as 2-3 weeks, but consistent use for 3 months is highly recommended. If you're looking for a "one and done miracle product"...we are not for you. And whoever's promising you that, probably ain't for you either. Lol Consistency and patience are major keys in your hair journey.

Yes! Our products are child safe and perfect for kids who run away at the sight of a comb. Our Coco Aloe Moisture Milk is really good for ouchless detangle sessions with your mini me. (We recommend using our Extra strength growth oil and Ca$hmere deep conditioner on children 2yrs+ due to the added protein.)

Typically our orders process within 7-10 business days. On holidays and sales dates, we expect a higher than normal order volume which may lead to delivery delays. We appreciate your extra patience at those times.

US Domestic shipping: On average 1-3 business days IN ADDITION to above processing times.

International shipping: On average 1-4 weeks depending on region and customs clearance.

Sometimes mistakes happen, but dont worry we got you! Send us a quick email and we'll get back to you with an update on the status of your delivery.

We love fur babies! We not do animal testing of any kind.